- Understand and apply the principles of the code of ethics and conduct in public service;
- Implement effective customer handling techniques to improve service delivery;
- Manage customer complaints professionally and efficiently;
- Apply best practices in visitor handling and hospitality within a public service setting;
- Contribute to effective teamwork and utilize proper office communication procedures in the public service;
- Maintain confidentiality and handle sensitive information appropriately in my role; and
- Demonstrate front office management skills to enhance the overall public service experience.
- Principles of Code of Ethics and conduct in public service;
- Customer Handling Techniques;
- Customer complaints handling Techniques;
- Handling visitors;
- Effective teamwork and Office Communication procedures in the public service;
- Managing confidentiality in the Public Service; and
- Front office management skills.
Secretaries, Receptionists, Cashiers, Record Management Officers, Clerks, Administrators, Public Relations Officers and Other interested officers.
Tzs. 650,000
0756666550
0767143757