• Understand and apply the principles of the code of ethics and conduct in public service
• Implement effective customer handling techniques to improve service delivery
• Manage customer complaints professionally and efficiently
• Apply best practices in visitor handling and hospitality within a public service setting
• Contribute to effective teamwork and utilize proper office communication procedures in the public service
• Maintain confidentiality and handle sensitive information appropriately in my role
• Demonstrate front office management skills to enhance the overall public service experience
• Principles of Code of Ethics and conduct in public service
• Customer Handling Techniques
• Customer complaints handling Techniques
• Handling visitors
• Effective teamwork and Office Communication procedures in the public service
• Managing confidentiality in the Public Service
• Front office management skills
Secretaries, Receptionists, Cashiers, Record Management Officers, Clerks, Administrators, Public Relations Officers and Other interested officers
Tzs. 650,000
0712887203
0742927947