Tanzania emblem
Jamhuri ya Muungano wa Tanzania
Ofisi ya Rais, Menejimenti ya Utumishi wa Umma na Utawala Bora

Chuo cha Utumishi wa Umma Tanzania

LATRA Logo

  • Understand and apply the principles of the code of ethics and conduct in public service
  • Implement effective customer handling techniques to improve service delivery
  • Manage customer complaints professionally and efficiently
  • Apply best practices in visitor handling and hospitality within a public service setting
  • Contribute to effective teamwork and utilize proper office communication procedures in the public service
  • Maintain confidentiality and handle sensitive information appropriately in my role
  • Demonstrate front office management skills to enhance the overall public service experience
  • Principles of Code of Ethics and conduct in public service
  • Customer Handling Techniques
  • Customer complaints handling Techniques
  • Handling visitors
  • Effective teamwork and Office Communication procedures in the public service
  • Managing confidentiality in the Public Service
  • Front office management skills

Secretaries, Receptionists, Cashiers, Record Management Officers, Clerks, Administrators, Public Relations Officers and Other interested officers

Tzs. 650,000

0712887203
0765122482

Feedbacks

Mrejesho, Malalamiko au Wazo